Frequently Asked Questions
We are still in the process of launching the online store to make placing orders seamless and automated. For now, we ask for your patience with one-on-one customer service communication, which we have made our number one priority to respond quickly and efficiently to help make the process smooth and easy for you. Find the item you are interested in on the website and drop an inquiry into the chatbox. This will get sent to our email and we will respond as quickly as we can to get the order placed, payment processed, packaged up and shipped out the following week.
Currently we accept Paypal, Venmo, Zelle, Revolut, and Wise.
Please send an email to us or directly through our chatbox portal on the website. Our goal is customer satisfaction and we will work quickly to resolve any issues. If the issue is on the a mistake on our end, we will handle it quickly. If the issue is with the processing of payments, we will work with you and the banks for a solution. If there is a problem with an item lost in transit or stuck in customs, we will try to solve it internally exhausting what resources we have before fully reimbursing you.
Please contact us immediately. Orders placed will not ship out until the beginning of the following week, so if you catch it in time, it will likely be resolved without any issues.
